Technology Solutions

24/7 SOC (SECURITY OPERATIONS CENTER)

Thanks to our dynamic technology partnerships, Coastal Security is a leader in the security industry. Our dedicated team works tirelessly to bring about constant technological advancements required to keep pace with the threats of a rapidly changing world.

 

Our 24/7 Security Operations Center is the backbone of our security team. It is where professional dispatchers, team leaders, management, and operation leads work together to support, track, and monitor our assets in the field. We use live officer tracking, live digital reporting, guard house and customer camera viewing, AI overlays, and more to accomplish our tasks effectively.

24/7 Dispatching

Experience peace of mind with our dedicated 24/7 dispatch team, constantly vigilant and ready to respond to any security concerns. With round-the-clock access, our team is prepared to take immediate action in any situation, helping to ensure the safety and protection of your assets, property, and personnel. Our highly trained professionals utilize state-of-the-art technology and strategic protocols to provide swift and efficient responses, giving you the assurance that security is never compromised. Trust in our unwavering commitment to safeguarding what matters most to you, day or night.

Officer Accountability

We understand that even the best-made plans can be rendered useless if the officers involved fail to meet the set standards. To ensure that our team adheres to the standards set by our clients and team, we utilize methods such as live officer tracking, guard shack cameras, remote camera viewing, lone worker check-ins, and digital checkpoint patrols.

 

Our Security Operations Center (SOC) plays a crucial role in ensuring that our officers are always upholding the standards and meeting the expectations.

  • Ensuring officers arrive on time and provide support if needed.
  • Ensuring officers perform patrols and scan checkpoints regularly.
  • Ensuring that our officers remain alert and maintain standards 24/7.
  • Approving reports live and sending them to the client/management promptly.

If you are currently experiencing shortcomings with your security team, it might be time to try our team and see for yourself our track record of providing quality service.

Live GPS Tracking

Thanks to CSSI's technology partnerships, we provide advanced security measures through a live officer tracking system. Our oversight team is always aware of officers' whereabouts and where additional support is needed, thanks to real-time location monitoring and check-ins.

 

Our system's geo-fencing capabilities enable officers to clock in and work only within the zones approved by clients. This ensures strict adherence to designated areas of responsibility, enhancing accountability and maximizing efficiency, resulting in optimal coverage of your premises. Clients can trust our innovative solutions to provide unparalleled security by seamlessly integrating technology and personnel for comprehensive protection around the clock.

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Live Reporting

CSSI is committed to environmental responsibility and efficiency, with 99.9% of all CSSI reporting being digital. This enables our SOC oversight and management team to view patrol, incident, and other reports in real-time. Allowing reports to be delivered to our clients' in a more timely and searchable manner, erasing the need for hours of research to find a specific report. CSSI reports can be found quickly and easily via client dashboards and searchable formats.

 

Our operation team works in close collaboration with clients to understand their reporting requirements and then creates custom digital reports that can include necessary items like witness and officer statements, geo-tracking, incident photos, reference information, timestamps, and more.

Trackable Analytics

Our team's digital nature takes things a step further by making our officer's hard work readily available and trackable to both our team and clients. This means that you won't have to wonder what security has been up to, as our team can clearly show you exactly how many patrols, incidents, checkpoint scans, security calls, and more have been performed, thanks to our trackable analytics. We can provide analytics on a monthly, quarterly, or live basis, depending on the client's needs and contract type.

Board Room Ready Results

Balancing your site's security needs with the budget set by your board of directors can be challenging. That's where our team comes in - we excel at taking your team's key performance indicators (KPIs) and the efforts of our security officers to develop trackable analytics reports that can be presented to the board. Our reports help quantify and justify security as an investment by demonstrating the numerous benefits of having a strong security program, including:

  • Decreased employee turnover costs
  • Reduced claims and liabilities
  • Improved company morale and culture
  • Elimination of vandalism costs.

Our team is here to help you understand the real benefits of investing in security and how it can positively impact your business.

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Remote Camera Viewing

A lot of companies spend a significant amount of money on security cameras, but don't know how to use them effectively. Typically this is due to the lack of appropriate viewing equipment, infrastructure, or training required to operate the system at its maximum potential. Even those who do view their cameras may not have the necessary expertise to ensure the safety and security of their property.

 

That is why CSSI offers remote camera viewing services that can help you feel confident that your property is safe and your technology investment is utilized. Our team of highly trained virtual security specialists can monitor your premises in real-time around the clock. Turning your camera system into a security program thanks to their specialized training, equipment and support.

Virtual Patrolling

While CSSI believes strongly in the value of physical security assets, experience has shown that utilizing a virtual guarding program can be an
amazing force multiplier that can increase the value of your existing security program. Our virtual security specialists can perform regular "patrol tours" for our enrolled Remote Camera Viewing Clients, virtually alerting law enforcement or local security officers of any violations, threats, or incidents. Some of the advantages of Virtual Patrolling are:

  • Typically, 14-15x more cost-effective than traditional solutions
  • A cost-effective additional to traditional security programs
  • Utilizes existing tech assets for increased security presence

If you are interested in remote camera and virtual patrol solutions, contact the team at CSSI today!

Mobile Surveillance Units (MSU)

If you need digital security but lack on-site cameras, CSSI has a solution for you. Our solar-powered MSUs can come to your site and provide standalone or additional security support using our 360-degree cameras and remote viewing. Select MSUs feature facial matching, which allows them to identify high-risk individuals who have been red-flagged, and alert on-site resources through our 24/7 dispatch.

 

These mobile surveillance units are perfect for monitoring outdoor events, worksite parking lots after a hostile termination, large public gatherings, and more.

Technology Installation and Integration

If you're looking to install new technology and digital security solutions on your site, but don't know how to get started, CSSI's technology
team can help you out. We work with approved partners who can assist you in making the installation and integration process seamless. Our technology and partner teams will help simplify the process and support you every step of the way. Contact us today to learn more about how we can assist you with: camera install and integration, gate arms, visitor management systems, access control and more.

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AI Technology

The technology team at CSSI is dedicated to providing our customers with access to
cutting-edge digital security breakthroughs. To achieve this goal, we offer three levels of AI overlay upgrades for our virtual camera viewing clients. These dynamic AI overlays enhance and turbo-charge your existing system capabilities. Some of the advantages of
these upgrades include:

 

  • Streamlined reporting, advanced analytics, and AI research capabilities, can reduce hours of tape rewinding thanks to smart search and more.
  • Accelerated incident identification and push alerts enable our team to respond more efficiently and rapidly to incidents and threats that are in-progress.
  • Thanks to our ethical Ai facial matching, our team can receive and push alerts the moment a banned, trespassed, or high-risk individual enters the property. Our team can even register your site's approved personnel for sensitive areas, receiving and pushing alerts when an unauthorized person enters the area.
  • With advanced Ai video analysis, we can help your team ensure that workplace safety rules are followed and employees comply with listed rules and regulations.
    Our team can also provide compliance report analytics to your safety, HR, and insurance teams and providers, giving you valuable insights to improve safety in the workplace.
  • Our most advanced AI overlay allows our team to pair our AI with your system's access control, seamlessly opening doors and allowing access to approved personnel.
  • Our "Red Card" watchlist allows enrolled sites to securely share information on high-risk, violence prone and trespassed individuals. Allowing your site to know about a possible risk, before it becomes an incident your location.

No matter what your AI requirements are, we are confident that our team can provide
you with a tailored solution. No matter what your Ai needs may be, we are confident
that our team can find a solution that is right for you.

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